How Do I Troubleshoot a Technical Issue?

Troubleshooting the common application

Q. Why can’t I view available funding opportunities?

1. Your common application profile must be complete and published to view funding opportunities. If a required field is not completed, you’ll receive an error message. An asterisk (*) denotes a required field.
2. Are the application-specific questions and attachments required?
   A. Funders have the option to include up to three application-specific questions and request up to three attachments. If the funder includes this requirement in their RFP, you will need to complete these requests in order to apply for the funding opportunity.

Help Center resources

Please also review our Help Center articles for additional support. Below are frequently asked troubleshooting questions that may help you:

1. How do I submit an application to other funding opportunities?
2. After you’ve completed your common application profile and applied to your first grant opportunity on JustFund, you can continue fundraising by applying to other grant opportunities on the platform.
3. How do I update my profile information for my Common Application?
4. To update your profile, click on your name in the top menu bar and fill out all the sections under the Details and Media tabs.
5. How do I add or remove users?
6. A. This article outlines how to add or remove users directly from your JustFund account. 
7. How do I reset my password?
8. If you need to reset the password to your JustFund account, click here and enter the email address that your account is associated with. 

Contacting the JustFund support team

If you are unable to resolve your issue using the resources above, you can contact the JustFund support team through the in-platform chat or by emailing us at info@justfund.us. Our team is available from 9am to 5pm EST, Monday through Friday, and will be in touch within 1 business day of receiving your request.