Troubleshooting the Common Application
Q. Why can’t I view available funding opportunities?
A. Your common application profile must be complete and published to view funding opportunities. If a required field is not completed, you’ll receive the following error messages. An asterisk (*) denotes a required field.
Q. Are the supplemental questions and attachments required?
A. Funders have the option to include up to three supplemental questions and request up to three attachments. If the funder includes this requirement in their RFP, you will need to complete these requests in order to apply for the funding opportunity.
Help Center
Please also review our Help Center articles for additional support. Below are frequently asked troubleshooting questions that may help you:
How do I submit an application to other funding opportunities?
After you’ve completed your Organizational Profile and applied to your first grant opportunity on JustFund, you can continue fundraising by applying to other grant opportunities on the platform.
How do I update my profile information for my Common Application?
To update your profile, click on your name in the top menu bar and fill out all the sections under the Details and Media tabs.
This article outlines how to add or remove users directly from your JustFund account.
If you need to reset the password to your JustFund account, click here and enter the email address that your account is associated with.
Contacting the JustFund support team
If you are unable to resolve your issue using the resources above, you can contact the JustFund support team through the in-platform chat, or by emailing us at info@justfund.us. Our team is available from 9 AM - 5 PM EST, Monday through Friday, and will be in touch within 1 business day of receiving your request.